When dealing with negative feedback, you must fight your natural urge to retaliate. You should not attempt to quickly dispose of it or respond aggressively. You should remain calm and analyze it, so that you can cultivate the most effective approach. Online Brand Reputation Management is the best way to help you in this. 1. Curb Negative Feedback with Online Brand Reputation Management : A customer posted a negative review about Starbucks on Facebook soon after their launch in India, and it stayed on their page and gathered around 5,200 likes and 300 comments. Starbucks did not respond, and ultimately deleted the comment in panic. This resulted in an even bigger reaction from the public, and the company was criticized across multiple social media platforms. When this happens to your company, the last thing you want to do is delete the feedback. This action shows that you are in the wrong and that you just want to take the easy way out in order to solve your problem....
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